beBetter Health
Privacy Statement

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

If you have any questions about this notice, please contact the beBetter Health, Inc. Privacy Officer:

Privacy Officer

beBetter Health, Inc.

415 N.Dearborn St., Suite 510

Chicago, IL 60654

800-348-5307

We understand that medical information about you and your health is personal. We are committed to protecting the privacy and security of your personal health information about you. We create a record of the health and services you receive. We need this record to provide you with quality services and to comply with certain legal requirements. This Notice applies to all of the records of your services generated or received by beBetter Health, Inc. Your personal doctor or hospital may have different policies or notices regarding the use and disclosure of your medical information created in the doctor’s office or in the hospital. This Notice will tell you about the ways in which we may use and disclose health information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of health information.

We are required by law to:

  • Make sure that health information that identifies you is kept private;
  • Give you this Notice of our legal duties and privacy practices with respect to health information about you; and

Follow the terms of the Notice that is currently in effect.

The following categories describe different ways that we use and disclose health information. For each category of uses or disclosures we explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of these categories.

For Treatment: We may use health information about you for treatment and services and for health improvement products and services. We may disclose medical information about you to your doctor, a hospital or to other wellness programs. For example, we may send information obtained during your health screening, such as blood test results, to your family doctor.

For Payment: We may use and disclose health information about you so that the treatment and services you receive from beBetter Health, Inc. may be billed to and payment may be collected from you, your employer, an insurance company, or a third party. For example, we may need to give your employer information about your treatment or services received so your health plan will pay us or reimburse you for the treatment. We also may disclose information about you to another health care provider, such as a hospital, for their payment activities concerning you.

For Healthcare Operations: We may use and disclose health information about you for operations. These uses and disclosures are necessary to run our programs and make sure that all of our clients receive quality services. For example, we may use health information to review our treatment and services and to evaluate the performance of our staff in serving you. We may also combine health information about many clients to decide what additional services we should offer, what services are not needed, and whether certain new treatments and services are effective. We may also combine the health information we have with health information from other health care providers to compare how we are doing and see where we can make improvements in the care and services we offer. We may remove information that identifies you from this set of medical information so that others may use it to study healthcare and healthcare delivery without learning the identities of specific clients. We also may disclose information about you for another health care provider’s operations if you also have received care from that provider.

Treatment Alternatives: We may use and disclose health information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.

Health-Related Benefits and Services: We may use and disclose health information to tell you about health-related benefits or services that may be of interest to you.

Appointments: We may use your information to provide appointment reminders.

Research: Under certain circumstances, we may use and disclose health information about you for research purposes. For example, a research project may involve comparing the health and recovery of all persons who received one type of smoking cessation program to those who received another type of smoking cessation program. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of health information, trying to balance the research needs with clients’ need for privacy of their medical information. Before we use or disclose medical information for research, the project will have been approved through this research approval process.

Additionally, we may use your information to generate aggregate reports and to conduct or support scientific research, but will not associate any personally identifiable information in such reports or research. This means that we will first de-identify your information by removing your name, address, phone number, and other personal information before generating and distributing reports or using your information in research. Reports to employers, employer-sponsored wellness or fitness programs, insurance companies, or any other entities promoting or supporting your use of our health improvement products or your participation in our health improvement services will be limited to de-identified, aggregate data, unless otherwise specifically consented to or authorized by you.

As Required By Law: We will disclose medical information about you when required to do so by federal, state, or local law.

To Avert a Serious Threat to Health or Safety: We may disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.

Military and Veterans: If you are a member of the armed forces, we may release health information about you as required by military command authorities. We may also release health information about foreign military personnel to the appropriate foreign military authority. We may use and disclose to components of the Department of Veterans Affairs medical information about you to determine whether you are eligible for certain benefits.

Workers’ Compensation: We may release health information about you for Workers’ Compensation or similar programs. These programs provide benefits for work-related injuries or illness.

Public Health Risks: We may disclose health information about you for public health activities. These activities generally include the following:

  • To prevent or control disease, injury, or disability;
  • To report deaths; To report reactions to medication or problems with products; to notify people of recalls of products they may be using;
  • To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and
  • To notify the appropriate government authority if we believe a client has been the victim of abuse, neglect, or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Health Oversight Activities: We may disclose health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the healthcare system, government programs, and compliance with civil rights laws.

Lawsuits and Disputes: If you are involved in a lawsuit or a dispute, we may disclose health information about you in response to a court or administrative order. We may also disclose health information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

Law Enforcement: We may release health information if asked to do so by a law enforcement official:

  • In response to a court order, subpoena, warrant, summons, or similar process;
  • To identify or locate a suspect, fugitive, material witness, or missing person;
  • About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement;
  • About a death we believe may be the result of criminal conduct;
  • About criminal conduct at the hospital; and
  • In emergency circumstances to report a crime; the location of the crime or victims; or the identity, description, or location of the person who committed the crime.

Coroners and Medical Examiners: We may release health information to a coroner or health examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death.

National Security and Intelligence Activities: We may release health information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

Inmates: If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official. This release would be necessary (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; (3) for the safety and security of the correctional institution; or (4) to obtain payment for services provided to you.

 

You have the following rights regarding health information we maintain about you:

Right to Inspect and Copy: You have the right to inspect and receive a copy of your health information. Usually, this includes medical and billing records, but does not include psychotherapy notes and/or other mental health records under certain circumstances. To inspect and copy health information, you must submit your request in writing to the Privacy Officer. If you request a copy of the information, we may charge a fee for the costs of copying, mailing, or other supplies associated with your request. We may deny your request to inspect and copy your health information in certain very limited circumstances, such as when your physician determines that for medical reasons this is not advisable. If you are denied access to health information, you may request that the denial be reviewed. Another licensed healthcare professional chosen by beBetter Health, Inc. will review your request and the denial. The person conducting the review will not be the person who denied your request. We will do what this person decides.

Right to Amend: If you feel that health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for beBetter Health, Inc. To request an amendment, your request must be made in writing and submitted to the Privacy Officer. In addition, you must provide a reason that supports your request. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

  • Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
  • Is not part of the health  information kept by or for us;
  • Is not part of the information which you would be permitted to inspect and copy; or
  • Is accurate and complete.

Right to an Accounting of Disclosures: You have the right to request an “accounting of disclosures.” This is a list of some of the disclosures we made of health information about you that were not specifically authorized by you in advance. To request this list or accounting of disclosures, you must submit your request in writing to the Privacy Officer. Your request must state a time period that may not be longer than six years and may not include dates before April 14, 2004. The first list you request within a 12- month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved, and you may choose to withdraw or modify your request at that time before any costs are incurred.

Right to Request Restrictions: You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment, or healthcare operations. You also have the right to request a limitation on the health information we disclose about you to someone who is involved in your care or the payment for your care. We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. To request restrictions, you must make your request in writing to the Privacy Officer. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure, or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.

Right to Confidential Communications: You have the right to request to receive communications from us on a confidential basis by using alternative means for receipt of information or by receiving the information at alternative locations. For example, you can ask that we only contact you at work or by mail, or at another mailing address, besides your home address. We must accommodate your request, if it is reasonable. You are not required to provide us with an explanation as to the reason for your request. Contact the Privacy Officer if you require such confidential communications.

 

Rights under the HITECH Act:  All electronic transmissions of electronic protected health information (EPHI) are done in a secure and encrypted format in compliance with all applicable State and/or Federal laws.  If your PHI is submitted in an electronic format you have the right to receive your report(s) in an electronic format.  beBetter Health will not sell, market for sale, and/or otherwise re-distribute your EPHI without your express written permission.

 

Right to a Paper Copy of This Notice: You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. To obtain a paper copy of this notice, request a copy from the person who is registering or enrolling you, or you may request a copy from the Privacy Officer in writing.

We reserve the right to change this Notice. We reserve the right to make the revised or changed Notice effective for health information we already have about you as well as any information we receive in the future. We will post a copy of the current Notice in our offices and on our website. The Notice will contain the effective date.

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services.

To file a complaint with us, contact:

Privacy Officer

beBetter Health, Inc.

415 N.Dearborn St., Suite 510

Chicago, IL 60654

800-348-5307


All complaints must be submitted in writing. You will not be penalized for filing a complaint.

Other uses and disclosures of health information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose health information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose health information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission and that we are required to retain our records related to you.

 

© 2017 beBetter Health, Inc.